ELY BRIDGE SURGERY 23 MILL ROAD ELY, CARDIFF CF5 4AD TEL: 029 2056 1808 FAX: 029 2057 8871 Practice Website: www.elybridge.co.uk Welcome To Ely Bridge Surgery THE PARTNERS Dr Peter Edwards (Male) MBBCh 1977 (Wales) MRCGP 1981 FRCGP 2004. Joined the practice in 1981. Special interests in asthma and psychiatry. Dr Huw Charles (Male) MBBCh 1980 (Wales) DRCOG 1984 MRCGP 1986. Joined the practice in 1985. Special interests in asthma and sports medicine. Dr Karen Santos (Female) MBBCh 1980 (Manchester) MRCGP 1984 Joined the practice in 1985. Special interests in maternity and gynaecological problems. Dr Trevor Thompson (Male) MBBCh 1981 (Wales) DRCOG 1984 MRCGP 1986 Joined the practice in 1986. Special interests in asthma/chest diseases and child health. Dr Helen Lindsey-Miller (Female) MBBS 1987 (London) DRCOG 1990 MRCGP 1991. Joined the practice in 1991. Special interests in child health, family planning and gynaecology. Dr Jane Evans (Female) MBBCh 1988 (Wales) MRCGP 1992. Joined the practice in 1993. Special interests in the menopause and HRT, depression, child health and family planning. Dr John Wakeling (Male) MBBCh 1994 (Wales). Joined the practice in 2004. Special interests in diabetes and heart disease. Dr Meryl Ellis (Female) MBBS 1992 (London) DRCOG 1995 MRCGP 1997. Joined the practice in 2001. Special interests in family planning and women's health. Dr Caroline (Sam) Wilson (Female) MBChB 1989 (Birmingham) MRCGP 1995 DFFP 1995. Joined the practice in 2004. Special interest in women's health. The partners in Ely Bridge Surgery hold a contract with Cardiff Local Health Board (LHB) to provide general medical services. CARDIFF LOCAL HEALTH BOARD (LHB) Cardiff LHB is party to the NHS contract held by this practice. Further details of primary medical services in this area may be obtained from the LHB at the following address: Cardiff Local Health Board "Trenewydd" Fairwater Road Llandaff Cardiff CF5 2LD Tel:............................................................029 2055 2212 Fax:............................................................029 2057 8032 Safe Haven Fax:.................................................029 2055 5546 Internet:..........................................www.cardifflhb.wales.nhs.uk GENERAL PRACTICE REGISTRARS AND STUDENTS This practice has been fully approved to help introduce doctors to general practice. These fully qualified doctors work in the practice for 6 or 12 months. They do the same clinical work as the partners. Gaining this experience is compulsory for any doctor who wishes to become a GP. We are also fortunate to have medical students attached to our practice for short periods. THE PRACTICE STAFF Practice Manager Mrs Nicola Gardner Deputy Practice Manager Lisa Parkhouse Reception Manager Diane Moore Receptionists June Lloyd Lynn Doyle Vivienne Harries Germaine Kerai Michele Langmead Sally Mooney Katherine Morrissey Linda Gibbs Bridget Kirby Carol Kirby Rhian Currall Secretarial/Administrative Julie Bennett Ruth Green Michelle Hartery-Smith Christine Nunnerley Debbie Swain Practice Nurses Una Clark RGN Dip Asthma Dip Diabetes Family Planning Cert Trudy Faulkner RGN Dip Asthma BA BSc (Hons) MSc Family Planning Cert Sarah Corney RGN Clinical Research Manager Melanie Davies RGN RM Dip. Midwifery THE PRACTICE NURSES These highly qualified nurses run special clinics and are also available for blood pressure checks, dietary advice, contraception advice, smear tests, urine test (as required by a doctor), vaccinations and asthma inhaler checks. THE DISTRICT NURSES The district nursing team consists of sisters, staff nurses, enrolled nurses and auxiliary nurses. Their duties include visiting patients of any age in their homes, giving practical assistance or offering professional advice. Each patient's needs are assessed and their care/treatment is planned accordingly. District nursing sisters are experienced nurses with additional qualifications in district nursing. THE HEALTH VISITORS The health visitors are highly qualified and experienced nurses who specialise in child and family health. They can help you and your family with worries or problems affecting your health. They visit, at home, families with young children and are available at the surgery Tuesday 1.30 to 3.30Pm. DISABLED ACCESS Full disabled access is available. An induction loop has been fitted at the reception desk for hearing aid users. Please ask for the portable induction loop to take into the consulting room with you. NEW PATIENTS To register as a patient ask at reception for details. Newly registered patients are invited to book a consultation within six months of registering. If you wish to choose a particular partner for some or all medical conditions, please let the receptionist know and she will note this in your medical records. We will always try to ensure that this is possible, but there may be occasions when it is not. SURGERY OPENING TIMES Monday 8.30am - 6.30pm Tuesday 8.30am - 6.30pm Wednesday 8.30am - 12.45pm 1.45 - 6.30pm Thursday 8.30am - 6.30pm Friday 8.30am - 6.30pm Confidentiality and Access to Patient Information Confidential patient data will be shared within the practice health care team and with other health professionals to whom you are referred for care. Your data may be used by those clinical teams providing your care for the essential purpose of clinical audit. Confidential patient data may also be required for the broader purposes of public health and audit, research, the provision of health care services, teaching and training. Data disclosed will be kept to the minimum required to serve the purpose and if possible anonymised before disclosure. Confidential and identifiable patient information will not be disclosed otherwise without explicit consent, unless: 1. It is a matter of life or death or poses serious harm to you or to another individual. 2. It is overwhelmingly in the public interest to do so. 3. There is a legal obligation to do so. In all of these circumstances the minimum identifiable information that is essential to serve the purpose may be revealed to someone with a legal entitlement to access the data for that purpose. All individuals with access to your data have a professional and/or contractual duty of confidentiality. If you are concerned about any aspects of your confidential data, further information is available from the practice manager. You are entitled to register an objection, which will be respected if this is possible. FREEDOM OF INFORMATION – PUBLICATION SCHEME The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the 'classes' of information the practice intends to routinely make available. This scheme is available on our website and from reception. Health Promotion All matters relating to health promotion are dealt with in general surgeries. Our nursing staff are also available to give advice. Foreign Travel Vaccinations Please consult the practice nurse or one of the doctors. We can tell you which vaccinations are recommended, depending on your destination. It is advisable to enquire at least eight weeks before your departure if possible. GENERAL INFORMATION Complaints This practice follows the standard NHS complaints procedure when dealing with complaints. A copy of our practice complaints procedure is available at reception and is also available on our web site. You may also comment on the service direct to the practice manager, who will follow up any concerns appropriately. Patients' Rights and Responsibilities You have a right to expect a high standard of medical care from our practice and we will try at all times to provide the very best care possible within the resources available. In order to assist us in this we require that you take full responsibility for ensuring that you do not abuse the service. For example, it is your responsibility to ensure that you keep medical appointments and follow any medical advice you are given. Very occasionally a practice/patient relationship breaks down completely. In this situation the patient may choose to register with a different practice. The practice also has the right to remove that patient from their list. This would generally only follow a warning that had failed to remedy the situation and we would normally give the patient a specific reason for the removal. Violent Patients - Zero Tolerance The NHS operates a zero tolerance policy with regard to violent and abusive patients, and this practice has the right to remove patients who offend in this way from our list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse that leads to fear for a person's safety. In this situation we are obliged to notify the patient in writing of their removal from the list and record in the patient's medical records the fact of the removal and the circumstances leading to it. The LHB is then responsible for providing further medical care for such patients. CONSULTATION TIMES Consultations with the doctors are: Morning - open access 8.30 - 10.30am Afternoon - appointments only All nurse consultations are by appointment only. We do our best to see all patients within 24 hours unless a particular doctor is requested. Patients with problems they consider urgent are seen on the same day. To book an appointment, patients may telephone or visit the surgery during normal opening times. SERVICES AVAILABLE The following services are available during core hours (8.00am - 6.30pm) under the NHS contract. Core Services • General management of medical conditions • Health promotion advice • Emergency care if appropriate • Referral for other services, if appropriate • Urgently required care for temporary residents Additional Services • Cervical screening • Contraceptive services • Vaccinations and immunisations • Child health surveillance • Maternity services Enhanced Services • Anticoagulation service • Minor surgery procedures • Flu jabs In addition: • Registered patients aged 16 - 75 who have not been seen for three years may request a consultation. • Registered patients over 75 years who have not been seen in the previous 12 months may request a consultation. If you are unable to attend the surgery for these checks because of your medical condition, a home visit may be arranged. REPEAT PRESCRIPTIONS When the doctor has authorised repeat medication, you will be given a form listing medication details at the same time as the prescription. When you need your next prescription, please return this form to the surgery by hand or post. If requested before 11.00am (Monday - Friday), your prescription will normally be ready for collection after 4.00pm the same day. Otherwise it will be ready after 4.00pm the next working day. The medication will need to be reviewed at regular intervals. Please read your repeat prescription slip carefully, as it will indicate when you need to see the GP. In the interest of safety, requests for repeat prescriptions cannot be taken over the telephone. Some medication is available inexpensively without prescription; see your pharmacist for details. HOME VISITS Patients are generally seen at the surgery, but between the hours of 8.00am and 6.30pm patients may be seen at home if the doctor considers a home visit necessary because of a patient's medical condition. If you need a home visit please ring the surgery between 8.30 - 10.30am. Requests will not be unreasonably refused, but it is not always possible for the doctor of your choice to attend personally. OUT OF HOURS SERVICES On weekdays between the hours of 6.30pm and 8.00am, and throughout weekends and bank holidays, services are commissioned by the Cardiff Local Health Board (LHB). If you need immediate medical attention outside of normal surgery hours, and cannot wait until the practice is next open, you should call the usual surgery number 029 2056 1808. A recorded message will give you the phone number for the out-of-hours service. If emergency treatment is required, patients should dial 999 and request an ambulance. Patients requiring information and advice can ring NHS Direct Wales, a 24 hour nurse led advice service. Tel: 0845 4647 or visit their website at www.nhsdirect.nhs.uk OTHER SERVICES Phlebotomy Service The phlebotomist is specially trained to take blood tests, and is usually available between 9.00 - 11.00am, Monday to Friday. The doctor may refer you to this service. For some tests you may phone for the results after 5.00pm provided you have requested this at reception before midday. Midwifery Our named midwife is Karen Needham. Minor Operations Drs Thompson, Lindsey-Miller, Evans, Wakeling and Wilson are qualified to perform minor surgery and have individual specialities in this field. Please contact our reception staff to book a first consultation with an appropriately qualified GP, who will then schedule a session for surgery. CLINICS The doctors, nurses and health visitors at this surgery run clinics to provide a full range of services. These include: Health Visitors 'Drop-In' Clinic Tuesday 1.30 - 3.30pm For all ages: no appointment necessary. Health visitors can help you and your family with worries or problems affecting your health. Well Baby Clinic Thursday 1.00 - 2.30pm Regular checks are made on all children. Parents will be invited by letter to bring their children at the appropriate time. All children should be immunised against various illnesses. If you have a problem or query please contact us so we may help. Antenatal Clinic Monday 1.30 - 2.30pm Thursday 2.00 - 3.00pm Diabetic and Asthma Clinics The times of these clinics vary; reception staff will advise. Appointments necessary.